PERSONAL DATA PROTECTION – PRIVACY STATEMENT
Respect for your personal data and privacy of these data is of our main concern. Though we harmonize it with the rules of transparency and all the other rules and obligations imposed by the new GDPR.
WHO IS RESPONSIBLE FOR YOUR DATA
Our policy regulates the data of both the visitor of our website as well as our e-shop and is about the process of your personal data. If anyone does not agree with such policies, he is free to quit either our website or the e-shop.
PERSONAL DATA THAT WE COLLECT
When you access our website www.hellofrom.gryou subscribe to our e-mail service or register to events through specific online or offline forms, you might provide us with personal data such as your name, address, e-mail address, phone number, and gender.
Web server logs are retained on a temporary basis and then are deleted from our systems.In order to perform any transaction through the “hellofrom_.” e-shop and to place any order of the company’s products, you will be asked to provide some personal data which are necessary for such a transaction, your full name and surname, the address for the delivery of products, your phone number (whichever phone number you specify), your email address and, in case you choose to use your credit card as a payment method, you will be asked to provide the card number, its expiry date as well as the 3-digit security code of your card. If you also ask us to issue an invoice you may be asked to give your fiscal number as well. If you do not give us all of the information that we need, we may not be able to complete your order.
We reassure you that we ask the minimum of the data required for the transaction. With the use of the website, you provide your explicit consent to “hellofrom_.” to process the relevant personal data in order to fulfil the placed order and you declare that all the information given, are true and accurate.
THE WAY THAT WE PROCESS YOUR PERSONAL DATA
These data are kept in our records as long as the transaction is in track. After the completion of the transaction and the period of time that is legally required for any possible review or return of the goods, your data are kept securely stored after the process of ‘pseudonymization’
HOW AND WHY WE USE YOUR PERSONAL DATA
Our company may process your personal data for keeping records of your interests and keep you informed about offers, sales and relevant to our activities, news. We may also use them to personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested, or to improve our website in order to better serve you, or to allow us to better service you in responding to your customer service requests or to administer a contest, promotion, survey or other site feature or to quickly process your transactions or to send periodic emails regarding your order or other products and services.
RIGHT TO INFORMATION, ACCESS, OPPOSE AND DELETE
With respect to your Personal Data, you retain, among other things, the rights to information, access, opt-out, and deletion ("right to be forgotten"), as specifically set out in Articles 13-22 of the Rules of Procedure. In this context, at any time you may have access to your Personal Data that we maintain in databases to modify, correct or update this data, even to oppose - at any time and for any reason - the processing of Personal Data relating to you, as well as to revoke your consent with regard to their processing or to request their permanent deletion from the Company's records. To do this, please follow the steps that will be listed each time in the message you receive through the relevant communication medium (such as e-mail or SMS messages).
If you wish to withdraw your consent from all our newsletter and your consent to the use of your Personal Data for marketing, promotional products and/or services, then you can use the unsubscribe link ') as indicated in the messages you have received. Alternatively, you can contact our Customer Service Department by e-mail at firstname.lastname@example.org by phone at 2310248742. Please note that we may need to ask you to verify your identity before proceeding with your request.
You may also at any time request that your Personal Data maintained in our records be permanently deleted, by contacting our Customer Service Department via e-mail email@example.com by telephone at 2310248742. We will respond within thirty (30) working days of receipt of your request. If we do not respond or our response is not considered by you to be satisfactory, you have the right to appeal to the Data Protection Authority and request an examination of our response or omission of our action.
In the event of a deletion request from you:
(a) We will cease to use and make available your Personal Data (unless otherwise required or required by law).
(b) We will delete all of your Personal Data from our databases other than those contained in emails, correspondence or other documents that we may hold in order to be able to prove the terms of our contractual relationship with you or as otherwise provided by the applicable legislation.
(c) Taking into account the technology available and the cost of implementation, we will take reasonable technical and organizational measures to inform other data processors processing on our behalf your Personal Data, as specifically mentioned above, that you have requested the deletion by them (the executors processing) of any links to such data or copies or reproductions of such Personal Data. Please note that we may need to ask you to verify your identity before proceeding with your above-mentioned request.
SECURITY OF YOUR PERSONAL DATA
We are committed to taking appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction or damage to personal data. Your personal data, after the completion of the purchase of any good are transmitted across the internet securely using high- grade encryption.
Our company has taken all the necessary technical measures and precautions to ensure the security and the appropriate use of your data. However, not any technical measure of electronic storage through is 100% secure.
Our company shall process the above data in accordance with the GDPR (EU 2016/ 679) and the relevant national and EU legislation (i.e. Law 2472/1997).
Your personal data shall be disclosed to the relevant bank (i.e. the credit card number) and shall be DELETED from our database immediately after the completion of your order, thus ensuring a higher level of security.
Our company keeps the right to amend this policy if necessary in order to be complied to the relevant legislation.